Shipping policy

Thank you for shopping with us! We are committed to providing you with a seamless shopping experience, and that includes ensuring your orders are shipped quickly and securely. Please review our shipping policy below for important information regarding your order.

Processing Time

  • Order Processing: All orders are processed within 2-5 business days after payment is confirmed. Please note that orders placed on weekends or holidays will be processed on the next business day.
  • Customization Orders: For customized hair extensions, please allow an additional 2-3 business days for processing before shipment.

Shipping Methods & Delivery Times

We offer various shipping options to meet your needs:

  • Standard Shipping: Delivery within 3-5 business days.

Please note that delivery times are estimates and may vary depending on your location and any unforeseen circumstances with the carrier.

Shipping Rates

Shipping costs are calculated at checkout based on the shipping method selected and the destination of your order.

International Shipping

We offer international shipping to select countries. Please note that international orders may be subject to additional customs fees, duties, or taxes, which are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number. You can track your package using the link provided in the email.

Shipping Delays

While we strive to ensure your order arrives on time, please note that shipping delays may occur due to unforeseen circumstances such as inclement weather, carrier delays, or customs processing. We will do our best to keep you informed if any delays occur.

Lost or Stolen Packages

We are not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered but you have not received it, please contact the carrier directly to resolve the issue.

Incorrect Address

Please double-check your shipping address before completing your purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returns & Exchanges

For information on returns and exchanges, please refer to our Return Policy.

Contact Us

If you have any questions or concerns about your order, please contact our customer service team via our contact page.